Holiday Shipping Dates!
The holidays are right around the corner! We want to make sure your gifts arrive in time to celebrate.
Please keep in mind that December 16th is the last recommended shipping date for holiday gifts to be delivered on time using USPS and UPS. We encourage you to place your orders early to allow plenty of time for processing and shipping. While we do our best to get every order out as quickly as possible, delivery times may vary depending on the carrier and destination.
Thank you so much for shopping with us and supporting our business. We truly appreciate you! Wishing you a wonderful holiday season!Â
Order & Shipping
How long does it take to process my order for artwork, jewelry, prints, etc?
We typically prepare and ship all original artwork, fine art prints, jewelry, and clothing within 3 to 7 business days. You will receive an update as soon as your order is on its way.
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Original Artwork:Â Originals are delivered in 3 to 7 business days. Shipping is free within the U.S., and every original is insured and requires a signature on delivery. Orders ship by USPS or UPS, and you receive an email with a tracking number once your order is on its way.
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Do you ship internationally?
Currently, we offer shipping exclusively within the United States. We hope to bring the magic of the goddess to our international friends in the near future.
How can I track my order?
You receive a tracking number by email as soon as your order ships. If you have not received it, email me with your order number and I will look into it.
Is local pickup available?
Currently, local pickup is not an option. To ensure your original creations arrive safely, every piece is wrapped with extreme care and shipped directly to you.
What if my artwork arrives damaged?
I am so sorry if something arrives damaged. Please email vanalenartwork@gmail.com within 48 hours of delivery with your order number and clear photos. For prints and merch I will send a replacement. For originals and earrings I will refund your purchase.
Can I request a print of an artwork that isn’t in the shop?
Not every piece I create is part of my current collection. If there’s an artwork you’ve seen and would love to have as a fine art print, simply send me the artwork name or a photo/screenshot of the piece. I’ll check my Studio Archive and let you know if it’s available. You can reach me at vanalenartwork@gmail.com.
Final Sale Policy
Do you accept returns or exchanges?
To honor the energy put into every creation, all sales are final. Each original is handled with immense care and other items are made or shipped on demand. Consequently, we do not offer returns or exchanges at this time.
Shipping, Cancellations & Lost Packages
Shipping is free. Orders ship via USPS or UPS.
To cancel, contact me as soon as possible for refund before shipment.
If a package is lost in transit, please contact me so I can help with the carrier.
Contact: vanalenartwork@gmail.com
Do you offer commissions?
Yes. Commissions start at $2,500. You begin with the application on The Goddess Portal page.
Who should I contact for help?
If you experience an issue with a damaged arrival, please send an email with your order number and photo documentation to vanalenartwork@gmail.com. Our team will review your case with great care.
Artwork & Care
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Displaying Originals
Place original art away from direct sunlight and high humidity to preserve the vibrant mixed-media textures for generations.
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Cleaning Your Art
Gently dust your paintings with a clean, dry microfiber cloth. Avoid using water or cleaning agents on the artwork surface.
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Print Longevity
Frame your fine art prints under UV-protected glass. This shields the delicate inks from fading in ambient light.
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Daily Jewelry Care
Remove your jewelry before bathing, swimming, or sleeping. When you’re not wearing it, tuck each piece into a soft box or pouch to help keep the silver looking bright.
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Polishing & Storage
Wipe pieces with a soft polishing cloth after wear. Store them in their original pouch to avoid surface scratches from other items.
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Handling with Love
Treat every piece with gentle care. Using light touch and thoughtful storage ensures your treasures last a lifetime.