Order & Shipping
How long does it take to process my order?
We typically prepare and ship all original art, fine art prints, jewelry, and clothing within 3 to 7 business days. You will receive an update as soon as your order is on its way.
Do you ship internationally?
Currently, we offer shipping exclusively within the United States. We hope to bring the magic of the goddess to our international friends in the near future.
How can I track my ocean-inspired treasures?
Once your order has been dispatched, you will receive a confirmation email with a unique tracking number so you can follow its journey to your home.
Is local pickup available?
Currently, local pickup is not an option. To ensure your original creations arrive safely, every piece is wrapped with extreme care and shipped directly to you.
What if my artwork arrives damaged?
We take great care in packaging, but if an elemental occurrence causes damage, please contact us within 48 hours with photos so we can find a solution.
Final Sale Policy
Do you accept returns or exchanges?
To honor the energy put into every creation, all sales are final. Each original is handled with immense care and other items are made or shipped on demand. Consequently, we do not offer returns, exchanges, or commissions at this time.
Do you offer commissions?
We do not offer commissions or custom orders at this time. Please feel free to explore the available originals, prints, jewelry, and clothing in the shop.
What if my order is damaged?
In the very rare event that your treasure arrives damaged, we are here to help. Please reach out to us immediately with clear photographs of the damage so we can assess the situation and provide a supportive solution for you.
Who should I contact for help?
If you experience an issue with a damaged arrival, please send an email with your order number and photo documentation to vanalenartwork@gmail.com. Our team will review your case with great care.
Artwork & Care
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Displaying Originals
Place original art away from direct sunlight and high humidity to preserve the vibrant mixed-media textures for generations.
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Cleaning Your Art
Gently dust your paintings with a clean, dry microfiber cloth. Avoid using water or cleaning agents on the artwork surface.
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Print Longevity
Frame your fine art prints under UV-protected glass. This shields the delicate inks from fading in ambient light.
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Daily Jewelry Care
Remove your jewelry before bathing, swimming, or sleeping. When you’re not wearing it, tuck each piece into a soft box or pouch to help keep the silver looking bright.
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Polishing & Storage
Wipe pieces with a soft polishing cloth after wear. Store them in their original pouch to avoid surface scratches from other items.
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Handling with Love
Treat every piece with gentle care. Using light touch and thoughtful storage ensures your treasures last a lifetime.